What if I have an issue with the Digital Advent Calendar/a digital reward?
Please reach out to BackerKit support with digital download reward issues!
Last updated: December 30, 2022 08:58
What if I have an issue with the physical rewards I've received in the mail?
Contact our pals at Ann Arbor Tees and they’ll get you sorted! support [at] annarbortees.com
Last updated: December 30, 2022 09:01
What if my survey says the signed script reward was sent with my other rewards but I did not receive it?
Sorry about the confusion there! Those scripts will be sent out separately and you’ll get a separate tracking number for that in January.
Last updated: December 30, 2022 09:01
Will How the Grunch Cribbed Christmas be on YouTube?
Yep! This show will eventually be on YouTube next holiday season.
Last updated: December 30, 2022 08:57
Do any reward tiers include tickets to the show?
No.
Last updated: May 26, 2022 09:21
Will there be digital tickets?
Yes! Available for a limited time at tincanbros.com
Last updated: December 30, 2022 08:57
How will COVID affect the show?
We’ll be responding according to the most updated public health guidance.
Last updated: May 26, 2022 09:21
Is the NFTCB reward actually a nonfungible token? What is it?
What an NFTCB is: -A one-of-a-kind piece of generative artwork (no backer receives the same one!) -A JPG download of your unique one-of-a-kind artwork -A physical print and certificate of authenticity of your unique art piece
What an NFTCB is NOT: -An NFT -Something you’ll need a crypto wallet for -On any sort of blockchain -A waste of energy and computing resources to generate false scarcity for the sake of fueling a speculative market used for money laundering, tax evasion, and general investment fraud.
Hope that clears things up!
Last updated: May 26, 2022 10:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.